Refund policy

All Sales Are Final

For health, safety, and hygiene reasons, all skincare products are final sale and not eligible for return or refund once opened, used, or tampered with.

By completing a purchase, you acknowledge and agree to this policy.

Eligible Refunds (Limited Exceptions)

Refunds or replacements may be considered only under the following circumstances:

You received the wrong product
Your item arrived damaged or defective
Your order was missing items

These claims must be reported within [X] days of delivery.

Reporting an Issue

To request a refund or replacement under the exceptions above, please contact us at simplesecretsrx@gmail.com and include:

Your order number
Clear photos of the product, packaging, and shipping box
A description of the issue

Failure to provide required documentation may result in denial of the claim.

Non-Refundable Situations

We do not offer refunds or replacements for:

Opened, used, or partially used products
Skin reactions, allergies, or sensitivities
Dissatisfaction with results or product performance
Incorrect orders placed by the customer
Products damaged due to misuse or improper storage

We strongly recommend reviewing ingredient lists and performing a patch test prior to full use.

Return Shipping

Approved cases may require the product to be returned. If so:

Return instructions will be provided upon approval
Customers are responsible for return shipping unless the issue is due to our error
Shipping fees, duties, and taxes are non-refundable

Unauthorized returns will not be accepted.

Refund Processing

If approved:

Refunds will be issued to the original payment method
Processing may take [X] business days, depending on your payment provider
We reserve the right to issue partial refunds where appropriate

Chargebacks & Disputes

By purchasing from our store, you agree to contact us first to resolve any concerns before initiating a chargeback or payment dispute. Fraudulent or abusive claims may result in account restrictions.

Compliance With Consumer Laws

This policy complies with applicable consumer protection laws. Where local regulations provide mandatory rights, those rights will take precedence over this policy.