Shipping policy

Shipping Policy

Last updated: 1/27/2026

Thank you for shopping with us. Please review our Shipping Policy carefully before placing an order.

1. Order Processing Time

  • Orders are typically processed within [X–X] business days after payment is confirmed.

  • Orders are not shipped or delivered on weekends or holidays.

  • During high-volume periods (sales, promotions, holidays), processing times may be extended.

You will receive a confirmation email once your order has been shipped.

2. Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Delivery timeframes are estimates only and are not guaranteed.

  • We are not responsible for delays caused by carriers, customs clearance, weather conditions, or other factors beyond our control.

3. Domestic & International Shipping

We currently ship to [list countries/regions you ship to].

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • Customs policies vary by country, and we cannot predict or control delays caused by customs processing.

4. Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete at checkout.

We are not responsible for:

  • Orders shipped to incorrectly provided addresses

  • Delays or losses due to address errors

  • Returned packages resulting from failed delivery attempts

If an order is returned to us due to an incorrect address, reshipping fees may apply.

5. Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.

  • We are not responsible for packages marked as “delivered” by the carrier.

  • Lost or stolen packages are not eligible for refunds.

  • We recommend contacting the carrier directly to file a claim if applicable.

At our discretion, we may assist in initiating a carrier inquiry.

6. Damaged Packages

If your order arrives damaged, please contact us within [X] days of delivery and include:

  • Your order number

  • Photos of the damaged product, packaging, and shipping box

Failure to report damage within the stated timeframe may result in denial of the claim.

7. Skincare Product Disclaimer

Due to the nature of skincare products:

  • We are not responsible for damage caused by extreme temperatures during transit.

  • Customers are encouraged to retrieve packages promptly after delivery.

8. Shipping Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting to our website.

9. Contact Information

For shipping-related questions, please contact us at:
Simple Secrets Rx
simplesecretsrx@gmail.com